Privacy Policy
Your trust is our jackpot. Learn how Fachai Win protects your data with world-class security protocols and transparent practices.
1. Introduction & Scope
Welcome to Fachai Win. We take your privacy as seriously as we take the integrity of our games. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our platform. Our operations are fully compliant with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and international best practices for online gaming security.
At Fachai, we believe in a relationship built on transparency. Whether you are spinning the reels on our latest slots or placing high-stakes bets in the Live Arena, we want you to feel secure. This document applies to all services offered under the Fachai Win brand and explains the choices you have regarding your data.
2. Information We Collect
Personal Identity
Full name, date of birth, proof of age (valid IDs), and residential address as required for account verification.
Financial Details
GCash/Maya details, bank account numbers, and transaction history to facilitate secure deposits and withdrawals.
To provide a seamless gaming experience, Fachai Win also collects technical data:
3. Data Usage & KYC Processing
Processing your data is essential for the legal and functional operation of the Fachai Win ecosystem. We use your information for the following specific purposes:
KYC (Know Your Customer)
We are legally mandated by PAGCOR to verify your identity to prevent underage gambling and confirm you are who you say you are.
Anti-Fraud & AML
Advanced algorithms analyze technical data to detect suspicious patterns, protecting both Fachai and our legitimate users from money laundering.
Withdrawal Fulfillment
Ensuring that your hard-earned winnings reach your verified GCash or bank account without delay through secure API integrations.
4. Advanced Data Security
Fachai Win employs a “Defense in Depth” strategy. Your data is not just stored; it is guarded by multiple layers of military-grade encryption.
256-bit SSL
All data in transit is encrypted using Secure Socket Layer technology.
Tier-4 Servers
Data is housed in geographically redundant, high-security data centers.
Access Control
Only vetted security personnel have restricted access to sensitive databases.
5. Cookies & Tracking
Our platform uses cookies to improve your navigation and ensure your login session remains active. These small text files help us remember your language settings and game preferences within the Fachai app.
6. Third-Party Sharing
We do not sell your data to third parties. However, we do share necessary information with trusted partners to facilitate our services. This includes:
| Partner Type | Purpose | Data Shared |
| Payment Processors | Game Providers | Transaction ID, Mobile Number |
| Regulators (PAGCOR) | Compliance Audits | Anonymized Play Logs, KYC Info |
| Game Providers | Loading Games | User ID (Pseudonymous) |
7. Your Rights as a Player
Under the Data Privacy Act, you are not just a user; you are a data subject with specific rights. Fachai Win fully supports:
Right to Access
Request a copy of all data we hold about you.
Right to Erasure
Request account deletion (subject to legal retention periods).
Right to Correction
Update inaccurate or incomplete profile information.
Right to Object
Opt-out of marketing communications at any time.
8. Data Retention & Transfers
We retain your information for as long as your account is active. Upon account closure, we are legally required by anti-money laundering regulations to retain certain data for a minimum period of five (5) years. After this period, data is securely purged from our servers.
As Fachai Win operates globally, your data may occasionally be transferred to and processed in countries outside the Philippines. We ensure that such transfers are governed by standard contractual clauses that guarantee a level of protection equivalent to Philippine law.
Contact Our Data Protection Officer
Have questions about your data privacy or want to exercise your rights? Our DPO is ready to assist you.